Celebrino KYC Verification Process
Celebrino verifies player accounts to confirm identity, address, and payment ownership. The check starts when the casino needs to release funds, resolve account risk flags, or comply with age and anti-fraud rules.
Verification is requested in these situations: first withdrawal, a withdrawal above a higher threshold set by the operator, changes to personal details (name, date of birth, address), adding or switching payment methods, or when automated checks detect mismatches (for example, a different country on the payment method than on the profile).
- Identity (ID/Passport): A clear photo or scan of a valid passport or national ID card. Celebrino checks full name, date of birth, document number, expiry date, and that the photo matches a selfie if requested. If the casino asks for a selfie, it must show the full face and the same document in frame, with no heavy filters or glare.
- Address proof: A document dated within the last 3 months showing your full name and current residential address. Accepted examples include a utility bill (electricity, water, gas), a bank statement, or a government letter. Screenshots without issuer details or documents with a PO box instead of a residential address are rejected.
- Payment method: Proof you own the payment method used for deposits. For bank cards, Celebrino asks for photos of the front and back with the middle digits covered, while showing the first 6 and last 4 digits, cardholder name, and expiry date. For e-wallets, it requests an account page screenshot showing your name and wallet email/ID plus a visible transaction that matches a deposit. For bank transfers, it requests a statement or confirmation showing the account holder name and IBAN or account number.
Timeframes: document review takes 1โ24 hours after submission in normal traffic. Manual checks during peak periods take up to 72 hours, especially when a selfie match or payment ownership review is needed.
Once Celebrino approves KYC, withdrawals move to the standard payout queue. If a document is rejected, the casino requests a resubmission and the review clock restarts from the moment the new files are uploaded.
Current status